Terms of service

Last updated: October 27, 2026

About these terms

These terms govern your use of this website, operated by New Flow Plumbing and Rooter Inc. ("New Flow Plumbing", "we", "us"). By using the site you agree to them. If you do not agree, please do not use the site.

Service requests and estimates

Submitting a form or calling us is a request for service, not a confirmed appointment. Appointment times are confirmed by our team by phone or text. Any price, range or example on this website is for general information only. Your actual price is based on an on-site assessment and is confirmed with you before work begins. Work is performed under a written estimate or work order that sets out the scope, price and any warranty for that job.

Arrival times

We aim to reach emergency calls quickly, typically within 60 to 90 minutes in our core service area. Arrival times are estimates and can be affected by traffic, weather, call volume and job location. They are not guaranteed.

Discounts and financing

Senior and veteran discounts and in-house financing for larger jobs are offered subject to eligibility and approval, and the specific terms are confirmed in writing before work begins. Offers cannot be combined unless we say so and may change without notice.

Licensing and insurance

New Flow Plumbing is licensed by the California Contractors State License Board (License #974766) and is bonded and insured, including workers' compensation coverage. You can verify a contractor's license at cslb.ca.gov.

Website content

Guides, articles and tips on this site are general information, not professional advice for your specific situation. Plumbing, gas and sewer work can be dangerous and may require permits. If you are unsure, call a licensed plumber. All content, images and branding on the site belong to New Flow Plumbing or its licensors and may not be copied for commercial use without permission.

Third-party links

The site may link to review sites, maps and other services we do not control. We are not responsible for their content or practices.

Acceptable use

Do not misuse the site, submit false or spam requests, attempt to break its security or interfere with its operation.

Limitation of liability

The website is provided "as is". To the fullest extent allowed by law, New Flow Plumbing is not liable for indirect or consequential damages arising from your use of the website. Nothing in these terms limits rights you have under California law or under the warranty provided for work we perform.

Privacy

Our privacy policy explains how we handle information you share with us.

Changes and governing law

We may update these terms from time to time. These terms are governed by the laws of the State of California.

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