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Emergency plumber at your door in 60 to 90 minutes across the San Fernando Valley, Santa Clarita & LA CountyEmergency response in the Valley & LA County

Three steps · no surprises

How a New Flow visit actually works.

Whether you call about a sewer backup at midnight or book a camera inspection for next week, the process is the same: you tell us what changed, we find the real cause, and you choose what happens next.

The process

Three steps from problem to plan.

Simple on purpose. Every step is designed so you understand the problem before you pay to fix it.

  1. Tell us what changed

    Share the symptom, location, urgency and any photos or video. Active emergency? Call first so we can assess the risk.

  2. Diagnose the cause

    Camera inspection, pipe locating and testing tools identify roots, cracks, offsets, buildup, collapse or leaks before any repair is chosen.

  3. Choose the repair path

    We review findings, options, timing and property considerations with you. Cleaning, lining, bursting and replacement are compared honestly.

Where to start

Pick the starting point that fits.

Not every problem needs the same first step. Here is how we recommend getting started.

  • 01Call now

    Active emergency

    Sewage backups, burst pipes, uncontrolled leaks or water threatening the property. Call first and describe what changed.

    Emergency guide
  • 02

    Need a diagnosis

    Recurring backups, several slow fixtures, odors or a suspected sewer problem. Start with an inspection.

    $199 camera inspection
  • 03

    Planning a project

    Pipe lining, pipe bursting, installations, commercial maintenance or care plans. Share your property details and goals.

    Request an estimate

Our commitments

What you can count on at every visit.

The technician explains the inspection scope and the next step before work begins. You hear what the symptom is, what we found and the most practical next action, without jargon.

We plan around your property: access, disruption, safety, occupants and business operations all factor into how and when the work gets done. And findings are reviewed with you before any additional work is scheduled.

  • Clear communication. Symptom, finding and next action, explained.
  • Property-aware planning. Access, disruption and occupants considered.
  • Pre-work review. Options, timing and pricing before you decide.
Plumber reviewing repair options with a homeowner

Before we arrive

A few things that help us help you.

Optional, but they make the first visit faster and more productive.

  • Shut off the water if it is safeClose the affected fixture or the main supply.
  • Keep people away from wastewaterChildren and pets especially.
  • Clear accessTo the fixture, cleanout, water heater or crawlspace.
  • Have history readyPhotos, videos or previous repair notes help.