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Emergency plumber at your door in 60 to 90 minutes across the San Fernando Valley, Santa Clarita & LA CountyEmergency response in the Valley & LA County

Emergency line818-538-4958 Book service

Active emergency? Call 818-538-4958

Plumbing emergency? Stop the damage first.

Water running, sewage backing up or a water heater leaking? Use the steps below to make the situation safe, then call. We answer 24 hours a day and typically arrive within 60 to 90 minutes across the San Fernando Valley, Santa Clarita and Los Angeles County.

Call 818-538-4958 nowShow me what to do

Step by step

Choose what is happening.

These temporary steps are for stabilization only. Do not attempt repairs involving gas, electrical systems, pressurized equipment, sewage or structural damage.

Burst pipe or major leak

The goal is to stop the water and protect people and property.

  1. Shut off the main water supply. The main shutoff is usually where the water line enters the property: near the meter, in the garage, a utility room, a crawlspace or on an exterior wall. Turn it clockwise until it stops.
  2. Keep clear of electricity. If water is near outlets, panels or appliances, or the ceiling is bulging, leave the area and call 911.
  3. Protect what you can. If it is safe, place containers under drips and move valuables away from the water.
  4. Call with the details. Share your city, address, what failed and whether water is still flowing.

Do not force a main valve that will not move. A broken valve can make the leak worse.

Call 818-538-4958Emergency plumbing

When you call

What to tell us so we arrive prepared.

Clear details help us prioritize active risk and bring the right equipment on the first visit.

  • Your city and addressSo we can confirm coverage and route the closest help.
  • What failedA pipe, the water heater, a toilet, a drain or the main line.
  • Is water still flowing?Tell us if you were able to shut it off.
  • Sewage, gas or electricity?Any of these changes how we respond.
  • A callback numberIn case the call drops or we need more details.
  • Photos or videoOnce the area is safe, a quick clip helps a lot.

Why New Flow

A local plumber you can actually reach.

Family-run in Van Nuys since 2003. Here is what you get every time you call.

  • Plumbing since 2003

    More than 20 years of fixing drains, sewers, water heaters and leaks for Los Angeles homes and businesses.

  • Bonded, insured and workers’ comp

    Licensed (CA #974766), bonded and fully insured, with workers’ compensation for every crew member on your property.

  • 60 to 90 minute emergency arrival

    For burst pipes, sewage backups and active leaks, a plumber is typically at your door within 60 to 90 minutes.

  • Senior and veteran discounts

    Seniors and veterans save on service. Just mention it when you call or book.

  • In-house financing, zero extras

    Financing for larger jobs with no interest, no fees and no origination charges, arranged directly with us.

  • Talk directly to your plumber

    No call center runaround. You speak with the plumber who diagnoses and does the work.

Emergency FAQ

Quick answers in a hurry.

The questions people ask most when water will not wait.

Call 818-538-4958

Usually where the water line enters the property: near the water meter at the curb, in the garage, a utility room, a crawlspace or on an exterior wall facing the street. Turn it clockwise until it stops.

One slow drain usually is not. Several drains backing up at once, sewage coming up a drain, or water you cannot stop is.

No. Stop all water use until the line is cleared, or wastewater will keep coming up at the lowest drain in the house.

Do not touch switches or relight anything. Leave the building and call SoCalGas or 911 from a safe location.